London City and Edinburgh airports have been recognised as some of the best in Europe by Airports Council International (ACI).
The two British airports were awarded alongside Hamburg Airport and Amsterdam Airport Schiphol – now a three time winner – in ACI’s eight annual Europe Best Airport Awards.
All of the contestants were awarded in categories that ranked in accordance with their size whilst taking in factors such as their customer service, retail, security and corporate responsibility, writes travelnewsdaily.com.
London City triumphed in the ’1-5 million passenger’ category and was celebrated for its strong traffic growth as well as service delivery; keeping live air traffic moving. The judges were impressed by Edinburgh meanwhile for its attention to customer service; responding to customer feedback in particular.
Speaking of the accomplishment, Edinburgh Airport chief executive Jim O’Sullivan, told stv.tv: “This is an outstanding achievement. To win the prestigious award for the second consecutive year is impressive enough, but to do so whilst having the challenge of being sold is truly amazing.”
While Edinburgh fought off competition from Cologne, Nice and Milan, things hotted up significantly in the broader 10-25 million passenger category, where Hamburg took victory. It was lauded for its intermodal infrastructure as well as its environmental and local community work.
Finally, Amsterdam Airport Schiphol – long thought of as one of the best in the world, let alone Europe – maintained its standards of excellence across the board; but its corporate, community and environmental responsibilities were also highlighted.